Abu Dhabi Commercial Bank confirms customer data and balances remained completely secure during intermittent service outages.
ABU DHABI, July 6, 2026 — Abu Dhabi Commercial Bank (ADCB) has fully restored its core banking services following a series of technical disruptions over the past week that impacted digital transactions and mobile application access.
Abu Dhabi Commercial Bank (ADCB) announced that its banking services across the Group have returned to normal operating capacity and are completely stable following intermittent technology-related outages. The technical issues, which occurred over the past week, primarily impacted payments and transfers executed through the bank’s mobile application.
According to an official statement from the financial institution, the disruptions were intermittent and limited to specific hours on the affected days. ADCB emphasized that customer data, account balances, and financial records remained entirely secure and unaffected throughout the incident. The bank explicitly confirmed that data integrity was maintained, with no inaccuracies in balances or compromises to customer information.
ADCB’s core systems—including physical branches, ATM and CDM networks, debit and credit card operations, payment processing, and corporate banking channels—have maintained full stability and availability for the past four days, successfully managing record transaction volumes and heavy system loads.
While the mobile application has been fully restored for the majority of users, a specific segment of retail ‘Aspire’ customers continues to face temporary access limitations. The bank is progressively reinstating access for this group. In the interim, ADCB has advised affected Aspire customers to utilize internet banking platforms or physical branches, having introduced a mobile-optimized web banking interface to facilitate secure access from any device.
To assist customers during the recovery period, ADCB branches extended their operating hours, remaining open throughout the weekend. Corporate banking services remained entirely unaffected and stable across all digital and physical channels during the four-day recovery window.
“The Group takes full responsibility and accountability for resolving the matter completely,” ADCB stated, adding that its operational teams worked alongside global technology experts and suppliers around the clock to permanently rectify the issue and minimize further customer inconvenience.
